Privacy Policy

Last Updated: December 2024

At Drabspace Ltd ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our services.

Information You Provide:

• Contact information (name, email address, phone number)
• Account credentials for our services
• Communications you send to us
• Feedback and survey responses
• Payment information (processed securely through third-party providers)

Information Collected Automatically:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies
• Analytics data through third-party services

2. How We Use Your Information

We use the collected information for various purposes including:

• Providing and maintaining our services
• Processing transactions and sending related information
• Responding to your comments, questions, and requests
• Sending you technical notices and support messages
• Communicating about products, services, and events
• Monitoring and analyzing usage patterns and trends
• Detecting and preventing fraudulent activities
• Complying with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• With your consent or at your direction
• In connection with a merger, sale, or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data storage and backup procedures

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limited processing of your data
• Withdraw Consent: Where processing is based on consent

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

8. Third-Party Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

10. International Data Transfers

As we are based in the United Kingdom, your information may be transferred to and processed in the UK. We ensure appropriate safeguards are in place for any international transfers of personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.